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Articles about apple customer satisfaction

Apple “dominates” in customer satisfaction

by Kirk Hiner on Apr 20, 2009 at 11:53 AM

Macworld has reported on a Forrester computer manufacturer customer satisfaction survey released Friday in which, “Apple not only topped the list, it blew away the competition.” The ratings were based on usefulness, ease of use and enjoyability, for all three of which I’d give Apple high marks. And whereas I’m… Continue Reading »

Apple posts highest customer satisfaction rates ever

by Adam Fisher-Cox on Aug 20, 2008 at 06:00 AM

The American Customer Satisfaction Index recorded its highest rating yet, and attached to it was the name Apple, Inc. Apple, with its score of 85, marks its fifth year of being first place among all other computer manufacturers. The 85 score was a full ten points above runner-up Dell, who… Continue Reading »

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