The Mojave Experiment: manipulation at its finest

Microsoft’s new ads dubbed “The Mojave Experiment” are a breed of their own. They reek of damage control, selective editing, and good old manipulation. Advertising annoys me in general, but these type of ads are especially maddening. Why? Because it is 100% certain that there will be tons of computer-illiterate folks who see these ads and don’t consider all the reasons why they show absolutely nothing at all.
Let’s begin at the beginning. Many troubles with Vista revolve around incompatibility. With computers, printers, scanners…everything under the sun. In the “Mojave Experiment,” Microsoft has pre-selected software, computers and peripherals that have all been tested and work fine with Vista. There was no opportunity for the surveyed users to take “Mojave” home and try to set it up with all their existing gadgets. Most “real users” liked Vista fine, at first, too, but then ended up scrapping it due to problems starting with troublesome installations. When those surveyed were testing “Mojave,” it had already been installed, as had all the programs. No hassle. This is enough of a problem already, as many stopped using Vista altogether based simply upon these two factors, neither of which were even addressed here.
The problems I pointed out above are further compounded by the fact that the people surveyed never even got to use “Mojave.” I repeat: Never. Used It. The Mojave Experiment consisted of a Vista expert walking those surveyed through certain points of Vista. They never got to play with programs, try to install software, get annoyed by the Security Center, or get yelled at by Windows Genuine Advantage. Most likely, only the positive lights of each feature were touched onthe Security Center was certainly not demoed as the annoying hindrance it is.
On to the selective editing and poor setup. Going into the survey, people knew that Microsoft was the company in charge, and they knew they were being shown a Microsoft product. While it wasn’t so hard to tell them bad things about Vista, when they were presented with an “all new” Microsoft OS, it’s highly likely that they would, out of politeness, make their perceptions sound better then they were. Of course, since they never actually got to use Vista, it’s also likely they didn’t have very many bad perceptions. Finally, there was no neutral third party involved here. If they received bad comments about “Mojave,” do you think those clips made it to the Mojave Experiment website? Me neither.
What the Mojave Experiment is essentially trying to sell is this: If a few dozen computer-illiterate people, shown key points of Vista by a Windows expert on a computer and peripherals handpicked by Microsoft, using software chosen by Microsoft that works well under Vista, were told that it was a new version, thus creating a placebo effect, ended up liking Vista, then so should you. We don’t care that it took you two days to install; we don’t care that none of your printers work, though they did under XP. Stop whining. These people managed to like it, and you can too.
You can rail on me for being an Apple fanboy and thus having bias, but the truth of the matter is this has nothing to do with Windows. This is purely bad science and advertising at its finest.
Subscribe to keep up with the latest Apple news and rumors! -
Subscribe to our feed
Apple WWDC 2009
WWDC is arguably now the largest Apple event of the year, where Apple will be unveiling more details on iPhone 3.0 and "Snow Leopard," but what else? A new iPhone? An Apple Netbook? Stick with Appletell for complete coverage and in depth looks at the new technologies as they're announced.
Our new podcast: Meet...
We know. Podcasts are so last year - but this one you won't want to miss. Whether it’s a rumor that won’t die, a new product announcement, or just a really good Macintosh or iPhone app find that we have to let you know about, we’ll make sure it’s covered on Appletellcast.
iPhone App Reviews
iPhone Apps. They were great when the App Store was first announced and we could all pick and chose what we wanted, but the number is now overwhelming. Here at Appletell, we'll detail the great iPhone apps we find, and steer you clear from those that aren't worth it even if they're free.
iPhone Game Reviews
As Apple turns the iPhone into one of the most popular gaming devices, the staff of Appletell--gamers and Apple fans alike--are here to help you get the most entertainment value out of your app store purchases.






The thing about the “Mojave” experiment is, it proves that from a marketing perspective Microsoft does not get it.
Let me elaborate. True or not, Vista sucks—why? Because everyone thinks it does. Apple won the marketing war and Vista sucks. We’ve already concluded that. It’s over. It doesn’t matter if it’s true or not, it’s what people think.
Now here comes Microsoft showing off the “new” version of Windows called “Mojave”. Show some neat features, and people like it! They want the new version, not Vista, the new Windows. See ... that’s Microsoft creating marketing buzz about a new product that we have not made our minds about yet.
Then what do they do? They say, “Ah! We fooled you! It’s actually Vista.” That leaves us feeling tricked, embarrassed, ashamed. Is that how you want your customer to feel?
What Microsoft doesn’t get is that Vista is over. It’s done. It sucks. Get over it. What they should be doing is *actually* telling people about an *actual* new version of Windows called “Mojave” and creating new buzz about this new product (even if it’s just Vista SP2 with new default colors).
This, “ah, we fooled you” stuff is amateur and idiotic. Microsoft’s ego is getting in the way and they need a good swift kick in the marketing department.
on August 15, 2008 at 05:07 PM - LINKA very interesting and informative post. I had my suspicions about the experiment, and you confirmed them!
Bravo!
on August 15, 2008 at 05:22 PM - LINKFinally someone agrees with me! :] The title of this post says it all. I recently wrote a post over at my blog entitled “Why ‘Get a Mac’ Beats ‘The Mojave Experiment’ ” (http://thatfemalegeek.wordpress.com/2008/08/08/why-get-a-mac-beats-the-mojave-experiment/). The bottom line here is…these ads tell you, “Don’t believe everything you hear.”. But in the end, these ads give you no reason why we should use Windows. I also don’t believe a company should EVER have to trick it’s loyal users into upgrading to their latest product. Users should have faith in a company’s products…unless in the past they have let them down before.
on August 16, 2008 at 01:24 AM - LINKThanks for the feedback, everyone.. I don’t have much to add, other than that I wholeheartedly agree with all of you!
on August 16, 2008 at 02:02 AM - LINK