Appletell

Apple’s successor to .Mac, MobileMe, announced during WWDC and touting a release date of one week ago, has faced some difficulties with stability. Thus, Apple is offering a 30-day service extension to eligible users, gratis. An e-mail was sent out to all MobileMe/.Mac users, apologizing and informing them of the 30 day increase in their subscriptions. If you were a .Mac member whose account was active as of July 9, 2008, or a new MobileMe user who created your account on or before July 15, 2008 at 7:00 PM Pacific Daylight Time, the 30-day extension will be added to all qualifying accounts (surprisingly, including free trial accounts) in a matter of weeks. In the same e-mail, Apple has also apologized to the time lag of the “push” features of MobileMe, citing that they will not use the term until it is completely true.

Can you name another company besides Apple that would go to such lengths?

The full e-mail follows:

We have recently completed the transition from .Mac to MobileMe. Unfortunately, it was a lot rockier than we had hoped.

Although core services such as Mail, iDisk, Sync, Back to My Mac, and Gallery went relatively smoothly, the new MobileMe web applications had lots of problems initially. Fortunately we have worked through those problems and the web apps are now up and running.

Another snag we have run into is our use of the word “push” in describing everything under the MobileMe umbrella. While all email, contact or calendar changes on the iPhone and the web apps are immediately synced to and from the MobileMe “cloud,” changes made on a PC or Mac take up to 15 minutes to sync with the cloud and your other devices. So even though things are indeed instantly pushed to and from your iPhone and the web apps today, we are going to stop using the word “push” until it is near-instant on PCs and Macs, too.

We want to apologize to our loyal customers and express our appreciation for their patience by giving all current subscribers an automatic 30-day extension to their MobileMe subscription free of charge. Your extension will be reflected in your account settings within the next few weeks.

We hope you enjoy your new suite of web applications at me.com, in addition to keeping your iPhone and iPod touch wirelessly in sync with these new web applications and your Mac or PC.

Thank you,
The MobileMe Team

Via [Apple]

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