Appletell

A recent firmware update released by Apple has apparently solved the reboot-on-wake issue that has plagued the 2008 edition of the Mac Pro since it was introduced just prior to the Macworld 2008 Apple event in January.

However, Apple does not mention the fix in its explanation of the update’s benefits. Instead, only a vague update statement is given: “This update fixes several issues to improve the stability of Mac Pro (Early 2008) computers.”

Owners of the affected Mac Pros can obtain the update by running Software Update in Mac OS X. The update should show up as “Mac Pro EFI Firmware Update 1.3.”

On the main thread of Apple’s support web site where this issue has thoroughly been discussed, everyone who applied the update reported success in eliminating the reboot-on-wake problem. Apple released the update on March 27, and so far everything has worked out well for those who applied it.

The question is, if Apple has really fixed this problem, why not mention it in the update’s documentation? This question remains unanswered, and Mac Pro owners are looking to Apple for some clarifications.

A possibility is that Apple may be worrying that owning up to its product flaws will damage its reputation for quality, and although it possibly could, it couldn’t possibly be worse than the damage their denials are doing to the relationship with its customers. Honesty would build trust between the Apple and its customers, as it has been for quite some time now. Customers are usually much more satisfied when a trusted manufacturer recognizes issues and flaws, and does their best to resolve them quickly and efficiently.

Although many people are thrilled that Apple has fixed the issue with their Mac Pros, no one understands why Apple does not admit to fixing the problem.

Via [baltimoresun]

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