What You Should Know About Sky UK Customer Service Assistance

What You Should Know About Sky UK Customer Service Assistance

When you call Sky UK customer service assistance, there are a few things you'll want to know. This includes what departments there are and what to expect when you connect with a representative. Read on to learn more.

Departments & Hours
If you want to get a hold of Sky UK customer service, there are a number of ways to do it, but you'll want to know what departments there are and what hours customer service typically operates to and from. Generally speaking, you can contact either 0800-151-2747 or 0344-241-4141 to connect with a Sky customer service rep, and then they can connect you to the right department. As for their hours of operation, you can call the customer service helpline between 8:30am and 11:30pm, seven days per week. They will be able to help you with questions about your Sky Broadband Sky TV and Sky Talk services.

5 Things To Know About Contacting Sky Customer Service
Eventually you might need to call Sky customer service. Before you do, there are a few things you'll want to know. Below are five things you'll want to keep in mind.

1. The helpline is open every single day of the week, as previously mentioned. If you have questions about anything related to Sky, they should be able to answer it or connect you to one of their 13 departments, which includes their JoinSky department, sales, customer service, upgrade, downgrade, cancellations, faults, installations, engineer, TV, Talk, Broadband or Mobile. Each of those departments have their own contact number, but you can connect to them via Sky's main number.

2. Weekends tend to be the busiest time for Sky when it comes to taking customer service calls. This is because people tend to not work on the weekends, so it's a good idea to consider contact Sky UK customer assistance during the week. As for what time is the best time to call, this doesn't really matter, so feel free to call first thing in the morning or in the evening time.

3. Write down the department you want to reach because this will make your call easier to handle. Furthermore, make a bullet-point list of things you want to talk about. The more specific you are, the better equipped the customer service agents will be to help solve your problem. Plus, this will help you get a resolution much faster.

4. Gather information that relates to your Sky issue, such as bills, receipts and things of that nature. When you contact Sky UK customer assistance, they will likely ask you for information, so it's better to have it on hand instead of looking around for it while you're speaking to the customer service reps. Having the relevant information on hand will reduce the amount of time you have to spend speaking to Sky UK customer service agents.

5. Write down a list of outcomes you want because when you contact Sky UK, you will be able to focus on getting one of those outcomes. For example, if you're dealing with a billing issue, then your potential outcomes may be to have the bill reduced, wiped out or receive some sort of credit. Sky UK customer service agents are very helpful, but you do want to have an end goal in mind.

What To Expect When Contacting Sky UK
When you contact Sky UK customer assistance, you will likely be given a number of options to choose from, so listen to what your options are. When you press the option you want, then you will be redirected to the department that can help you. Each department has customer service reps that have been trained to help with specific issues, which is why it's important to listen to what your options are.

Once you are connected to the right department, you will be asked how they can help you. This is when you will explain your issue to them. By the end of the call, your issue may be solved or it may require a bit more work. For example, if you want to get Sky TV, then a technician will have to go to your property to install it.

Now you know what to expect when contacting Sky UK customer assistance. You also know a few things you should keep in mind before contacting their helpline. Feel free to contact Sky the next time you have a question about their services and products.

 

 

Saving you time contacting Sky customer service